Why you Need Post-Launch Support & how HR Technology Consultants Can Help

You’ve successfully completed an extensive HR technology implementation process and your organization is finally equipped with powerful tools to streamline your HR operations. Well done on this remarkable achievement!

While you may be ready to celebrate your success and stop thinking about HR tech for awhile, you now need to work through the post-launch phase of the project.

Post-launch is a crucial phase in the HR technology implementation process, ensuring the system’s success, user satisfaction, and long-term value to the organization. But don’t worry — your HR Technology consultant will be there to walk you through every step of the post-launch process.

HR Technology consultants provide post-launch support to ensure the successful adoption and ongoing efficiency of the implemented HR technology solutions. Post-launch support is a critical aspect of the consulting process because it helps address any issues that may arise after the system has been deployed and assists in maximizing the benefits of the technology for the organization. Here’s how HR Technology consultants typically provide post-launch support:

1. Issue Resolution: After the HR technology system goes live, there might be unexpected problems or glitches that emerge as users start using the system extensively. Consultants provide timely support to identify and address these issues, ensuring smooth operations and user satisfaction.
2. User Training: Even with thorough training before the launch, some users may encounter difficulties or require additional training on specific features. Post-launch support includes further training sessions or personalized assistance to help users make the most of the technology.
3. Performance Monitoring: Consultants keep a close eye on the system’s performance and user feedback. They monitor key performance indicators (KPIs) to assess the system’s effectiveness and identify areas that need improvement.
4. Customization and Enhancements: Organizations may request additional features or customization based on their evolving needs. Consultants work on making necessary adjustments or enhancements to the HR technology solution.
5. Updates and Maintenance: Technology solutions often require regular updates and maintenance to stay secure and efficient. HR Technology consultants help ensure that the system is up to date and running smoothly.
6. Best Practices and Optimization: Post-launch support involves sharing best practices and providing guidance on optimizing the use of the technology to achieve the organization’s goals effectively.
7. Data Analysis and Reporting: Consultants assist in analyzing data generated by the HR technology system, providing insights into workforce trends, performance metrics, and areas for improvement.
8. Continuous Improvement: The post-launch support phase enables consultants to gather feedback from users and stakeholders, which helps in identifying areas of improvement and optimizing the system for better performance.

Importance of Post-Launch Support:

1. Smooth Transition: HR technology implementations often involve significant changes in processes and workflows. Post-launch support helps users adapt to the new system, reducing resistance and promoting a smooth transition.
2. Issue Mitigation: Technology implementations are not always flawless, and issues can emerge once the system is in use. Timely support helps in mitigating these issues before they become major problems.
3. User Adoption: Providing support post-launch helps increase user confidence and adoption of the HR technology. Users are more likely to embrace the system when they know they have assistance available when needed.
4. Maximizing ROI: The success of HR technology implementation is measured by its impact on HR operations and overall business performance. Post-launch support ensures that the system delivers the intended benefits and maximizes return on investment.
5. Customization and Scalability: Business needs change over time, and the HR technology solution may require customization or scalability. Consultants can help address these evolving needs and keep the system aligned with the organization’s requirements.
6. Long-term Partnership: Building a strong post-launch relationship with the HR Technology consultant fosters a sense of partnership and trust. It creates a reliable resource for ongoing support and future technology projects.

Overall, post-launch support is a crucial phase in the HR technology implementation process, ensuring the system’s success, user satisfaction, and long-term value to the organization.